Faq

Yes, mostly our all products are ready to ship. for some specific products or custom products. It may take our team from 15-24 days to create your piece before shipping. Please read and understand our Shipping Policy before placing your order.

We aim to dispatch all items no later than 10 business days after you place your order. Due to COVID-19, we are operating in half-strength so please expect to have your order delivers sooner the possible

For all domestic orders, ITS FREE OF COST.

We send all invoices out to you by email, so you should receive it separately and can have it to hand when discussing any of your orders with us by email or phone.

To track your order, click the “track page” link located at the bottom of the insaneandco.com website.

Depending on your case, you may or may not be eligible for a refund . Please read and understand our Returns and Exchange policy before placing your order.

We aim to process returns within 7 to 10 business days from delivery to our distribution center. You will receive a confirmation email when complete.

You can only pay for your purchases with a credit or charge card: MasterCard®, Visa®, American Express®. You should enter your credit card or charge card number, its expiry date and its card verification number on the relevant page.

All the transactions made on the insaneandco.com website are secure. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

A unique code made up of 3 or 4 digits secures remote sale transactions. This code can be found on the back of your credit card in the signature field. It is made up of 3 digits (Visa or MasterCard, for example). or on front, above your card number. It is made up of 4 digits (American Express, for example).

To make your experience at INSANEANDCO.com as pleasant as possible, we recommend using the latest generation of your browser. If you access our website using an older version, we cannot guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Hermes.com does not support private browsing mode at this time.

Each product is photographed with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

Upon placing your request for a custom order, we start with a design. We can custom piece based on almost any design, if you don’t have a specific design in mind, you can leave it to the design team at insane & co. to handle for a fee. When you have settled on an idea for your custom piece, we will handcraft a wax mold based on your design. After the wax creation process, we'll proceed to the silver casting process. Once the piece has been casted to silver we'll apply our signature hand detailing, smoothing, and stone setting processes until your piece meets our standards of quality. Finally, we will apply finishing touch-ups and ship the custom piece directly to you. If you would like to inquire about a custom piece, including a quote for how much your piece will cost, please fill out the custom work inquiry form and we will be in touch.

The usual turnaround time for a custom order depends on what we're making for you and our current queue list of orders at the given time. Our usual turnaround time is 3 weeks,

Insaneandco jewelry is made with great care and is exceptional in quality. Whether worn daily or occasionally - precious pieces require special attention to preserve their beauty over the years. We suggest reading the following care instructions and recommendations.

The more you wear your insaneandco jewelry, the less maintenance is required. This may seem paradoxical, however, regular use slows the natural tarnishing process inherit of both gold and silver metals.

Although highly resistant, precious metals and natural stones are sensitive to their environment. We recommend removing your jewelry prior to exercising, washing your hands, swimming and any other physical activities. To slow down the natural oxidation effect, avoid exposing your jewelry to moisture, intense heat, and extreme temperatures.

Cosmetic products can alter certain organic materials such as pearls or porous stones. We recommend waiting about ten minutes from the application of cosmetics and perfumes before proceeding to put your jewelry on. To preserve the appearance of your jewelry, protect it from corrosive and chemical products, such as salt, water or bleach. If it does come into contact with one of these products, carefully rinse your jewelry with clear water and dry it with a soft cloth.

While not being worn, jewelry should be stored in its original box or in an individual pouch for protection from humidity and other intense temperatures.

Sterling silver, and even gold, tends to oxidize naturally over time. There are different ways to restore these metals to their full brilliance.

Care instructions depend on the condition of your jewellery: -If your silver jewelry is dusty or shows fingerprints, rub it gently with a soft cloth or a silk cloth. -If your jewelry is tarnished or slightly oxidized, clean it with clear, warm water, and rub it gently with a soft cloth. Avoid circular movements, rub in the same direction instead. Dry it gently with a soft cloth or a jewelry cleaning cloth. -If you think a deeper clean is required, please visit out website and click on maintenance and repair page.

Please visit out website and click on maintenance and repair page.

Click on Jewellery Care in the footer to learn more on this.

click on Services menu in the footer to know more on this.

Reach out to us on our number or use the tracking code send to you post-delivery to know your current tracking status.